At EVJ we stand behind every item we sell with a 100% Satisfaction Guarantee and hope that your jewelry purchase exceeds your expectations.
However, if you are not entirely satisfied with your purchase, we offer a no-quibble full money-back guarantee on all purchases.
For orders paid via Credit Cards, Debit Cards, or Bank Transfer, you have fourteen (14) working days from the time your package arrives to return your item for a full refund.
Each item must be returned in the same condition that you received it in order to receive a full refund. The jewels must be returned in their boxes, and with the certificate of authenticity for the jewel(s) ordered. Any items that are returned damaged, altered or broken will not be accepted for refund.
Your refund will only be repaid in the same form as your original payment.
The return of your parcel is entirely at our expense.
HOW TO PREPARE YOUR SHIPMENT
Preparing your return shipment correctly helps it get back to the sender without damage or delay. Here's how to do it:
- Place the return item back into its original packaging or any other suitable packaging. Need more info on how to pack? Check out FedEx guide.
- Securely seal the package and remove any old tags or labels.
- Attach the return label to your shipment, making sure the barcode is clearly visible.
The return label could be:- A printed label inside the original shipment
- A label you can print off yourself, which includes return information prefilled by the sender
- A label you can print off yourself, which you need to fill in
If you're not sure where to find the return label, please contact European Vintage Jewelry.
Once the item is received, we will check the condition of the item and issue a refund, less any sizing charges if applicable, within three (3) days of receipt. If you have any questions regarding these procedures please contact us.
CONFLICT RESOLUTION
We are committed to resolving disputes within one (1) to two (2) business days. If a problem arises with an order, or any other transaction, users may contact us via phone, email or mail and we will respond within two (2) business days.
Disputes which cannot be settled directly between us, whether mediated or arbitrated by mutual agreement or argued in a court of law, shall be conducted in Luxemburg, State of Luxembourg.
For further information on our Returns Policy please read our Terms and Conditions.
Last updated : 07/15/2021